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FAQs

Payment 

Holy Noley accepts all major credit cards as well as Paypal as the main form of payment. Once payment is received, orders are shipped in 1-3 days via USPS. Purchases within New York are subject to NYS sales tax. Friends buying from outside the U.S. are responsible for any customs and / or VAT incurred.

 

Shipping

Processing time for standard shipping orders is 1-3 days. Items will be shipped via USPS to your Etsy address. A tracking number will be provided.

If additional shipping options are required, please indicate at time of purchase. This may include rush shipping, insurance, shipping via FedEx or UPS or shipping to a gift recipient. Additional shipping options may affect your total shipping cost.

All duties, customs and VAT are the responsibility of the buyer. Customs forms will be marked as "merchandise" and will declare full value of all items.

 

Returns / Exchanges

If for any reason you are unhappy with your purchase, please contact me as soon as possible. Returns are accepted for exchange or refund within 14 days of receipt. The buyer is responsible for return shipping.

 

Additional FAQs

Free gift wrapping is available - just indicate in the message to seller at checkout. Your gift will arrive in a paper box with a coordinating ribbon.